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Thursday, September 24, 2009

克莱恩

昨天一早又被同样那两个人气到
星期五要launch, 现在才给我
还要怪广告公司没有寄给我
他们大概真的是以为website是copy&paste出来的
一天到完都忘记这个忘记那个
问同一个问题,同一个部门的两个人一定给不同的答案 (那个部门才两个人!)
自己的projects十问五不知

可是如果继续拿他们的无知来惩罚自己, 那我就是真的是白痴

赶完两个设计后, 去吃了一个满足的bento顺便去看了一场电影
今天又是美好的一天



那天在同行Forecepts的blog看的这两篇.. 这简直就是我们这一行的心声

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We’ve been in the web design & development industry for some time now and have had a fair share of clients with the wrong expectations of us. We’re not talking about you now darling, we’re talking about another client. Most of the examples here are actually over exaggerated and the prose a tad direct, be warned.

1. We are not your office tech support.

We are web designers. We can’t tell you why your SingNet connection is down or teach you how to configure your email account. Sorry, no. And even though you want to make changes to your website yourself, we are NOT your tech support and will not walk you through setting up your FTP in Dreamweaver or explain what is FTP.

2. We will take “ASAP” with a pinch of salt.

When we ask a client, when the deadline would be for their project. The most common replies are “ASAP” or “by end of the week”. Many times, after we’ve rushed out the design for them, they will take another month to come back to us on the website’s content. Worse still, after all the hard work afterhours and burnt weekend, and we send them the link to review the finished site, they email a week later to say they’ve lost the link and have yet to see the site :-(

3. We are not copy writers.

Some clients just dump us their product brochures and expect that as we develop the website, we will also write their company profile and services for them. We are not your marketing communications department! We are web developers, we write code. Period. We do not know your business, your products and what text you want. Go figure the content up yourself or hire a copy writer!

4. We prefer not to do your website if you think you can do it on your own.

Sometimes, after we reveal our fees during a presentation, certain clients might argue, “What I need is easy, I’m sure you can do it effortlessly, why do you have to charge me so much?” or “I’ve done it before, it only takes a couple hours to do that, why does it have to cost this much?” Well since it’s that easy and fast to do, why don’t you do it yourself? Don’t bother us with your small talk so we can serve others who will need and appreciate our services.

5. We do not design ugly websites.

Your website will not play music, have a Flash intro, have blinking titles and animated logos, or news on a scrolling marquee. These things were cool before 1997? They mostly degrade the image of the website and the user experience. A web designer worth his salt will not recommend you to have any of these things on your corporate website. But if you insist, we will be glad to do it for you as long as you pay :-)

6. We may not appreciate your sense of design.

You hired us to do your website because we are in the industry and know what works and what doesn’t.You don’t see a doctor to tell him what medicine to dispense to you to treat your illness, do you? So please have faith in our design, trust our advice and stop trying to alter our gorgeous layout to make your new website look like your old one! We may not know everything but we sure understand web designing better than you do. If you didn’t think so, why did you hire us in the first place?

7. We are not your business coach.

Many times, we have clients come calling on us and then throw us a brief idea they have up intheir heads and expect us to work magic, kazoo and a money churning website will appear. They don’t even have a firm business model or plan. We are your web consultant, not your business coach.We can give you advice on a system to suit your business objectives but please don’t expect us brainstorm with you on your business idea, we might as well run your business and you can work under us.

8. We are not xxx.org.

No, we are not a non-profit organisation or an initiative by the government to aid startups. Every so often we would have someone knock on our doors to propose a partnership of sorts where we will build their portal for free in exchange for a portion of their online sales. Sorry, we do not like your idea. It’s amazing how 5% of $2000 doesn’t even come close to paying our utilities.


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In the course of our work, we’ve come across many a bad client, here’s some interesting facts about them:
  • “Get it up quick” attitude, wants to shortcut the project scoping and planning process, wants a website up for the sake of having a website.
  • Has not given thought to the business objectives of the website, what the content should be and how it should be organised (e.g. no sitemap)
  • Describes the web design objectives in a vague descriptive manner like “clean and fun, better than my competitors”, without knowing what the content should be.
  • Small budget, big expectations, unrealistic timeline e.g. “I want a website that is an amalgamation of Ebay and Amazon, to launch by next month, and my budget is $3000″
  • Indecisive, changes mind frequently, requires constant changes to design and content without end because the client has not done initial planning or not sticking to the plan.
  • Unable to make decisions or give approval. Not responsive, does not email or return phone call timely.
  • Expects swift delivery on all requests but does not do the same in delivering content, providing feedbacks, sign-off and approval to the project manager.
  • Does not make payment on time.


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所以..
我通常都是在前线挡箭或被口水淹没
另外两个则是在基地赶到无天无日


不过今天我们终于都拿到SEC的project
Muahahahahaha!
一个足够顶几个
拭目以待!

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